At M1 Psychology, we prioritize providing exceptional care to all our clients. Since we turn away other patients to hold your appointment, we have implemented a deposit fee policy to enhance scheduling efficiency and minimize no-shows or late cancellations. This policy ensures that appointments run smoothly, and clients receive the focused attention they deserve.
Deposit Fee Amount and Purpose
A deposit fee of 25% of a clinician’s usual fees, will be charged at the time of booking an appointment, which is applied towards your total fee when attending this appointment. This deposit fee serves as a commitment to the scheduled appointment and supports our team to ensure you have access to services.
A deposit fee of 25% is needed for each appointment booked if more than one appointment is required.
Booking Process
Select Appointment: Choose a suitable appointment time through our booking platform.
Provide Information: Enter your relevant information to secure the appointment.
Pay the Deposit Fee: Make a secure payment of 25% of the usual fee for the clinician. The fee will come off the total when you attend the appointment.
OR when you call us to book, our friendly staff will help you choose a clinician and book in for you. Please have your card ready for payment of the deposit fee, which will be applied towards your appointment fee, when you attend.
Refund Policy for Deposit Fee
Early Cancellation (48 hours or more before the appointment): The deposit fee is fully refundable or may be allocated to a rescheduled appointment.
Late Cancellation or Non-Attendance (Same day and up to 48 hours before the appointment): The deposit fee is non-refundable.
Rescheduling
Reschedule more than 48 hours before the appointment: The deposit fee will be transferred to the new appointment.
Reschedule within 48 hours of the appointment: The deposit fee will be retained, and a new deposit fee will be required for the rescheduled appointment.
Extenuating Circumstances
We understand that unforeseen circumstances can arise. If you encounter a situation such as a medical emergency, sudden illness, bereavement, or other circumstances beyond your control, please contact us as soon as possible to discuss your situation. We will assess each case individually and reserve the right to ask for supporting documentation in order to properly consider if an exception to the deposit fee policy should be granted.
No-Shows
Clients who do not attend appointments without notifying us will be considered no-shows.
No-shows will be charged the full session fee and you will not be permitted to rebook until the no show fee AND the deposit fee for the next appointment is paid.
Payment Methods
We accept payment for the deposit fee through major credit/debit cards and secure online payment platforms.
Reminder System
Our automated appointment reminders via email, text message, or phone call are designed to help you remember your appointments and minimize the likelihood of no-shows.
Policy Review
This deposit fee policy is subject to periodic review, and any updates will be published here on our website.
Client Acknowledgment
By proceeding with booking an appointment, you acknowledge and agree to abide by the terms of our deposit fee policy.
Legal Disclaimer
M1 Psychology reserves the right to modify the deposit fee policy as necessary, without prior notice.
Effective Date
This deposit fee policy is effective as of 1 July 2024
Conclusion
We appreciate your commitment to your well-being and value your cooperation in adhering to our deposit fee policy. If you have any questions or concerns about the policy, call (07) 3067 9129 OR Contact Reception
Thank you for entrusting M1 Psychology with your mental health journey. We look forward to supporting you in achieving your goals.